Shipping policy

Shipping Policy

Manimo (hereinafter referred to as “Company”, “Manimo”, “Us”, “Our” or “We”), owned and operated by Petvibes Wellness Private Limited is committed to delivering Your (herein after referred to as “You”, “Your” or “User”) orders efficiently and securely. Once an order is placed on our Website, we take necessary steps to process and dispatch it through our delivery partners. This Shipping Policy explains the process of order handling, shipping timelines related to the delivery of your purchases.

  1. Orders are generally processed and dispatched within 3–5 business days from the date of order confirmation. Dispatch timelines may vary depending on product availability, order volume, location or other operational requirements.

  2. Delivery timelines after dispatch may vary depending on the delivery location, courier partner and other factors beyond Manimo's reasonable control. Any delivery timeline communicated at checkout, through order confirmation, tracking information or otherwise is an estimate and should not be considered a guaranteed delivery date.

  3. Shipping charges, where applicable, will be displayed at checkout before the order is placed. Any complimentary or promotional shipping offer will be subject to the terms applicable at the time of purchase. Manimo reserves the right to modify or withdraw such offers at its discretion.

  4. Customers are responsible for providing a complete and accurate delivery address, contact number and other required shipping information at the time of placing the order. Manimo will not be responsible for delays, failed deliveries, returns to origin or additional shipping charges resulting from incorrect or incomplete information provided by the customer.

  5. Once an order has been handed over to the delivery partner, delays may occur due to courier operations, weather conditions, natural events, regional restrictions, service disruptions, force majeure events or other circumstances beyond Manimo's reasonable control.

  6. Customers are advised to track their shipment using the tracking information provided, where available. In case of an unusual delay or delivery issue, customers may contact Manimo support for assistance.