Refund policy

Returns, Refunds, Replacements & Warranty Policy

Warranty coverage, duration and applicability vary by product and are stated on the applicable product page. Warranty applies only where a warranty period is expressly stated on the individual product page. If no warranty is stated, the product does not carry a product warranty.

The absence of a product warranty does not affect any eligible delivery-related claim under this policy.

1. Orders Purchased on Manimo Website

For any product malfunction or issue, customers are required to complete the applicable troubleshooting steps provided in the product user manual and/or communicated by Manimo support, and provide photographs, videos, order details or other information requested for verification.

If physical inspection is required, the customer must securely send the product to the designated Manimo service location at the customer's own cost, in appropriate condition and along with all parts, cables, chargers, adapters, remotes, accessories and components originally supplied with the product. Incomplete submissions may delay or prevent inspection and resolution.

Manimo must receive and inspect the product before any repair or replacement can be processed. No replacement will be processed in advance or simultaneously while the original product remains with the customer or is in transit to Manimo.

Following inspection, Manimo will determine warranty eligibility and the appropriate resolution, which may include repair, replacement of the affected component, or replacement of the product where required.

For an eligible warranty claim, Manimo will bear the standard shipping cost of sending the serviced or replacement product/component back to the customer.

Delivery Damage, DOA or Incorrect Shipment

If a product purchased directly from the Manimo website is received physically damaged, Dead on Arrival (DOA), or is different from the product ordered, the issue must be reported to Manimo within 3 days of delivery, along with photographs, videos, packaging images, order details and any other information requested for verification.

If the issue is verified by Manimo as delivery/transit damage, DOA or an incorrect shipment attributable to Manimo, Manimo will arrange or bear the applicable return shipping cost.

Any applicable replacement or other resolution will be processed only after the original product has been received and verified by Manimo.

2. Marketplace, Retail & Third-Party Purchases

For products purchased through Amazon, Nykaa, Broadway, retail stores, third-party marketplaces, authorised retailers or other authorised sales channels, delivery-related issues including physical/transit damage, breakage, missing items, incorrect shipments, returns, replacements or refunds must be raised with the original marketplace, retailer or seller within their applicable reporting period and will be governed by their respective policies.

The respective marketplace, retailer, seller or logistics provider is responsible for fulfilment and delivery. Manimo cannot process or override their return, refund, replacement or delivery-related decisions.

Physical damage, breakage, transit damage, missing parts or other delivery-related issues reported after the applicable marketplace, retailer or seller reporting period will not be covered under the Manimo product warranty.

After the applicable reporting period has expired, warranty-related issues may be raised directly with Manimo, subject to the warranty applicable to the specific product and the warranty process below.

If physical inspection is required for a warranty-related issue, the customer must send the product to the designated Manimo service location at the customer's own cost.

3. Warranty Claims & Service

All warranty-applicable products, whether purchased directly from the Manimo website or through an authorised marketplace, retailer or other sales channel, must be registered for warranty on the Manimo website before a warranty claim can be initiated. Valid proof of purchase must also be provided.

Warranty coverage is applicable only to products purchased directly from Manimo or through an authorised marketplace, retailer or seller.

All warranty claims are subject to troubleshooting, verification and, where required, physical inspection by Manimo.

If physical inspection is required, the customer must securely send the product to the designated Manimo service location at the customer's own cost, in appropriate condition and along with all parts, cables, chargers, adapters, remotes, accessories and components originally supplied with the product. Incomplete submissions may delay or prevent inspection and resolution.

Where inspection is required, Manimo must first receive and inspect the product before determining warranty eligibility or processing any repair, replacement or other resolution.

Following inspection, Manimo will determine the appropriate resolution. Depending on the verified issue, Manimo may repair the product, repair or replace the affected component, or replace the product where required.

Inspection and service will generally take approximately 7–10 business days from receipt and may take longer depending on the nature or complexity of the issue and availability of parts.

Where a product or component is replaced under an approved warranty claim, only one warranty replacement of the affected product or component will be provided during the applicable original warranty period.

Any repair or replacement does not restart or extend the original warranty period. The repaired or replacement product/component will remain covered only for the balance of the original applicable warranty period, calculated from the original date of purchase.

4. Warranty Exclusions

Warranty does not cover:

  • accidental or physical damage;

  • misuse, negligence, mishandling or improper storage;

  • improper installation, operation, maintenance or cleaning;

  • damage caused by dropping, impact, excessive pressure, bending, crushing or other external force;

  • damaged, cut, pulled, altered or improperly handled cables, wires or charging components;

  • inappropriate water, moisture or liquid exposure;

  • damage caused by skincare products, oils, creams, serums, chemicals, cleaning agents or other substances entering or accumulating in electrical or electronic components;

  • use of cables, chargers, adapters, power supplies, accessories, replacement parts or components other than those supplied or specifically authorised by Manimo;

  • use contrary to the product user manual, safety instructions, recommended usage guidelines or intended purpose;

  • unauthorised opening, modification, disassembly, alteration or repair;

  • incompatible power sources, voltage fluctuations, power surges or external electrical conditions;

  • use of the product while connected to an unsuitable, damaged or incompatible power supply or charging accessory;

  • consumables and replaceable-use items, unless expressly stated otherwise on the applicable product page;

  • normal deterioration or reduction in rechargeable battery performance resulting from regular use and ageing;

  • normal wear and tear;

  • cosmetic damage, staining, discolouration, scratches or changes in appearance that do not affect the intended functioning of the product; or

  • damage arising from failure to clean, store, charge or maintain the product in accordance with the applicable instructions.

Warranty eligibility will be determined by Manimo based on verification and, where required, inspection of the product.

5. No Returns & Cancellations

Manimo follows a strict no-return policy once an order has been delivered.

Due to the personal-use nature of beauty, skincare and wellness devices, products that have been delivered, opened, used or otherwise handled by the customer cannot be returned or exchanged due to change of mind, personal preference, suitability, comfort, expected results or similar reasons, except where expressly required under applicable law or otherwise approved by Manimo under this policy.

Orders placed directly on the Manimo website may be cancelled only before dispatch. Eligible pre-dispatch cancellations will be refunded to the original payment method.

Once an order has been dispatched, cancellation or monetary refund will not be available.

Where Manimo determines that store credit is an appropriate resolution, it may be issued at Manimo's discretion following receipt, verification and, where applicable, inspection and quality check of the product. Store credit is not an automatic entitlement.

Any promotional product, complimentary item or gift supplied with an order must also be returned where the underlying product is accepted by Manimo for replacement or store credit.

For purchases made through marketplaces, retailers or other third-party sales channels, cancellations, returns, refunds and replacements will be governed by the original marketplace, retailer or seller's applicable policies.

6. Product Results & Personal Suitability

Manimo products are beauty, skincare, wellness and personal-care technology products. Individual experiences and results may vary depending on the product, frequency and manner of use, individual characteristics and other factors.

Dissatisfaction with individual results, personal preference, fit, comfort or suitability does not constitute a product defect and does not qualify a product for return, replacement or warranty coverage unless an actual eligible product defect is verified by Manimo.

Customers are responsible for reviewing the applicable product information, instructions, warnings and usage guidance before use and for determining whether the product is suitable for their intended use.

Contact & Support

For delivery-related issues, warranty claims, replacements or other support under this policy, customers must contact Manimo at the official customer support email address (support@manimo.in) stated on the Manimo website with their order details and relevant photographs/videos, where applicable.

Any issue subject to a specified reporting period must be reported to the designated support email address within the applicable period.